直接部門と間接部門

間接部門は、直接部門を支援し、運営を円滑に

する部門で、売上には直接結びつきません。

In a company, there are direct departments that generate sales and

indirect departments that support the direct departments.

Direct departments are responsible for work that directly contributes to sales and results.

Examples include the sales department, marketing department, manufacturing department, and development department.

They are evaluated based on numbers against their targets.

Indirect departments support the direct departments and ensure smooth operations,

but they are not directly tied to sales.

Examples include the HR department, general affairs department, accounting department, and legal department.

Their evaluation is qualitative rather than quantitative,

and there is a demand to visualize and quantify their work.

Even students can understand this,

it’s not just the sales-driven frontline that’s necessary;

both types of departments are needed for the company’s overall value creation.

Let’s look at examples from other companies, including transportation companies.

It seems that in some workplaces, indirect departments end up being overly considerate toward direct departments,

or positions become dominated by those focused on generating sales.

Regarding this problem, our company has already solved it.

After giving it some thought, we realized that if the indirect departments generate sales just like the direct departments,

things like that simply wouldn’t happen, so we created a system within the company to make it happen.

We are truly grateful to the people who made us realize this.

We take pride in our initiatives where we can support the direct departments while also generating sales.